Terms of service

Article 1 (Purpose)

These terms and conditions prescribes the rights, obligations and responsibilities of users of the homepage in using the Internet-related services (hereinafter referred to as "services") provided by the SOVORO homepage (hereinafter referred to as "Homepage") operated by SOVORO. Inc.

Article 2 (Definition)

  1. “Homepage” refers to a virtual business place that is set up so that goods or services can be traded using information and communication facilities such as computers in order to provide goods or services (hereinafter referred to as “goods, etc.”) to users by SOVORO. Inc.
    It is also used in the sense of a business operator operating the  homepage.
  2. “User” refers to members and non-members who access the “homepage” and receive the services provided by the “homepage” in accordance with these terms and conditions.
  3. “Member” refers to a person who has registered as a member on the “homepage” and can continue to use the services provided by the “homepage”.
  4. “Non-member” refers to a person who uses the services provided by the “homepage” without registering as a member.

Article 3 (Specification, explanation and revision of terms and conditions)

  1. “Homepage” posts the contents of these terms and conditions, company name and name of representative, business office address (including the address where consumer complaints can be handled), phone number, copy address number, e-mail address, business registration number, mail-order-business-report number, personal information manager, etc. on the initial service screen of the homepage so that users can easily know. However, the contents of the terms and conditions can be viewed by the user through the linked screen.
  2. “Homepage" provides a separate screen or pop-up screen so that users can understand important contents such as withdrawal of subscription, delivery responsibility, and refund conditions among the contents stipulated in the terms and conditions, before the user agrees to the terms and conditions. 
  3. “Homepage” can revise the terms and conditions while not violating related laws such as  「Consumer Protection Act in Electronic Commerce, etc.」, 「Act on Regulation of Terms and Conditions」, 「Electronic Documents and Electronic Transactions Basic Act」, 「Electronic Financial Transactions Act」, 「Electronic Signature Act」, 「Information and Communication Network Utilization Promotion」, 「Act on Information Protection」
  4. If the “Homepage” revises the terms and conditions, the date of application and the reason for the revision shall be specified and announced on the initial screen of the homepage together with the current terms and conditions from 7 days before the effective date until the day before the effective date. However, if the terms and conditions are changed against the user, it will be notified with a grace period of at least 30 days. In this case, the "Homepage" clearly compares the contents before and after the revision and displays them for ease of understanding.
  5. If the “Homepage” revises the terms and conditions, the revised terms and conditions are applied only to contracts concluded after the effective date, and the terms and conditions before the amendment are applied to contracts already concluded before that date. However, if a user who has already signed a contract sends the intention to receive the application of the revised terms and conditions to the "homepage" within the notice period of the revised terms and conditions under paragraph 3 and obtains the consent of the "homepage", the revised terms and conditions can be applied. 
  6. Matters not specified in these terms and conditions and interpretation of these terms and conditions shall be in accordance with the Consumer Protection Act in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Consumer Protection Guidelines for Electronic Commerce, etc. set by the Fair Trade Commission, and related laws or commercial practices.

Article 4 (Provision and Change of Service)

  1. “Homepage” performs the following tasks.
    1. Provide information on goods or services and sign for the purchase contracts.
    2. Deliver goods or services with a purchase contract.
    3. Other tasks determined by the “homepage”
  2. “Homepage” may change the contents of the goods or services to be provided by contracts to be concluded in the event of a product or service being sold out or technical specifications being changed. In this case, the changes of goods or services and the date of provision should be specified and immediately notified to the place where the current goods or services are posted.  
  3. If the contents of the service are changed for previously contracted users for reasons such as out of stock or technical issues, the reason will be immediately notified to the address where the user can be notified.  
  4. In the case of the preceding paragraph, the “homepage” compensates the user for damages caused by this. However, this is not the case if the “homepage” proves that there is no intention or negligence.

Article 5 (suspension of service)

  1. “Homepage” may temporarily suspend the provision of services in the event of maintenance, inspection, replacement or breakdown of information and communication facilities such as computers, or disruption of communication. 
  2. “Homepage” compensates for damages suffered by the user or a third party due to the temporary suspension of the provision of the service for the reasons specified in Paragraph 1. However, this is not the case if the “homepage” proves that there is no intention or negligence.
  3. If the service cannot be provided due to the change of business item, abandonment of business, integration between companies, etc., the “homepage” shall notify the user in the manner set forth in Article 8 and compensate the consumer according to the conditions originally suggested in the “homepage”. However, if the “Homepage” did not notify the compensation standards, the users' mileage or points will be paid in cash or offers equivalent to the currency value used in the “Homepage”.

Article 6 (member registration)

  1. The user applies for membership by showing consent to these terms and conditions after filling in the registration form set by the “Homepage”.
  2. “Homepage” registers the member who have applied for membership as described in Paragraph 1, unless they fall under any of the following items.
    1. If the applicant for membership has previously lost membership status by Article 7 Clause 3 of these Terms and Conditions. However exception is made for applicant who obtained re-registration approval from "Homepage", and 3 years passed after losing membership.
    2. If there is false information, omission of entry, or mistake in registration
    3. If it is judged that registering as a member is significantly impeding the technology of the “homepage”
  3. The membership contract is established when the approval of the “homepage” reaches the member.
  4. If there is a change in the matters registered at the time of membership registration, the member must notify the change in the “homepage” within a considerable period of time by modifying the member information.

Article 7 (member withdrawal and loss of qualification, etc.)

  1. Members can request withdrawal at any time to the “Homepage”, and “Homepage” handles withdrawal immediately.
  2. If a member falls under any of the following reasons, the “homepage” may limit or suspend membership.
    1. If false information is registered at the time of application for membership.
    2. If the member does not pay the debts related to the use of the “homepage” on the due date.
    3. If the threatening the order of e-commerce occurs, such as interfering with other people's use of the “homepage” or stealing the information.
    4. In case of using the “homepage” to be prohibited by laws or these terms and conditions, or against public order and morals
  3. After the “homepage” restricts or suspends membership, if the same action is repeated two or more times, or if the reason is not corrected within 30 days, the “homepage” may terminate the membership.
  4. If the “homepage” terminates the membership, membership registration will be canceled. In this case, the member is notified and given an opportunity to explain at least 30 days before cancellation of membership registration.

Article 8 (Notice to Members)

  1. If the “homepage” notifies the member, it can be done at the e-mail address specified by the member in advance with the “homepage”.
  2. “Homepage” can be substituted for individual notification by posting on the “homepage” bulletin board for more than one week in case of notification to a large number of unspecified members. However, individual notices are given for matters that have a significant impact on the member's own transaction.

Article 9 (purchase application and consent to provide personal information, etc.)

  1. Users of “Homepage” apply for purchase by the following or similar method on “Homepage”, and “Homepage” shall provide each of the following in an easy-to-understand manner when users apply for purchase.
    1. Search and selection of goods, etc.
    2. Enter the recipient's name, address, phone number, e-mail address (or mobile phone number), etc.
    3. Confirmation of the contents of the terms and conditions, the service for which restricts the right to withdraw subscription, the cost of delivery, installation fees, etc.
    4. A sign that agrees to these terms and conditions, and confirms or rejects the matters above. (Yes, mouse click)
    5. Consent to purchase and confirmation of “homepage”
    6. Choice of payment method
  2. When the “Homepage” needs to provide the personal information of the purchaser to a third party, "Homepage" must notify the matters following and obtain consent from the purchaser. (The same applies even if the consent is changed.)
    1) The person receiving personal information
    2) The purpose of using personal information by the person receiving personal information
    3) Items of personal information provided
    4) The period of retention and use of personal information of the person receiving personal information
  3. When the “Homepage” entrusts the business to a third party to handle the personal information of the purchaser, "Homepage" must notify the matters following and obtain consent from the purchaser. (The same applies even if the matters agreed upon are changed.)
    1) The person receiving the personal information handling consignment
    2) Contents of work entrusted with handling personal information
    However, if it is necessary for the fulfillment of the contract for the provision of services and it is related to the improvement of the convenience of the purchaser, "Homepage" does not have to go through the notification and consent process, by notifying through the privacy policy with method prescribed in the 「Act on Promotion of Information and Communication Network Utilization and Information Protection, etc.」

Article 10 (Conclusion of contract)

  1. “Homepage” may not accept the purchase request as described in Article 9 if it falls under any of the following items. However, in the case of signing a contract with a minor, it must be notified that the minor or legal representative may cancel the contract if the consent of the legal representative is not obtained.
    1. In case there is false information, omission, or mistake in the application
    2. When a minor purchases goods and services prohibited by the Youth Protection Act, such as cigarettes and alcohol
    3. When it is judged that acceptance of other purchase applications is significantly impeded by the technology of the “homepage”
  2. The contract is deemed to have been concluded when the consent of the “homepage” reaches the user in the form of acknowledgment notice in Article 12 Clause 1.
  3. The indication of acceptance of the “Homepage” shall include information on confirmation of the user's purchase application, availability of sale, correction of purchase application, cancellation, etc.

Article 11 (Payment Method)

The payment method for the goods or services purchased on the “Homepage” can be made by any of the following methods. However, the “Homepage” cannot collect any additional fee to the price of goods, etc. 

  1. Account transfers such as phone banking, internet banking, and mail banking
  2. Various card payments such as prepaid card, debit card, credit card, etc.
  3. Online non-bankbook deposit
  4. Payment by electronic money
  5. Payment upon receipt
  6. Payment based on points paid by “homepage” such as mileage
  7. Payment by gift certificate contracted with “Homepage” or recognized by “Homepage”
  8. Payment by other electronic payment methods, etc.

Article 12 (Notice of receipt confirmation, change and cancellation of purchase application)

  1. “Homepage” notifies the user of receipt confirmation when there is an application for purchase by the user.
  2. The user who received the notice may request change or cancellation of the purchase application immediately after receiving the notice if there is a discrepancy in the expression of intention, and the “homepage” shall respond to the request without delay if the user's request is made before delivery. However, if the payment has already been made, the provisions on withdrawal of subscription under Article 15 shall be followed.

Article 13 (Supply of Goods)

  1. “Homepage” takes necessary actions, such as order production, packaging, etc., so that the goods can be delivered within 7 days from the date of the user's subscription, unless there is a separate agreement regarding the timing of supplying the goods with the user. However, if the “homepage” has already received all or part of the payment for goods, etc., actions will be taken within 3 business days from the date of receiving all or part of the payment. At this time, the “homepage” takes appropriate measures so that the user can check the supply procedure and progress of goods, etc.
  2. “Homepage” specifies the delivery method, the person responsible for delivery cost by method, and delivery period for each method for the goods purchased by the user. If the “homepage” exceeds the agreed delivery period, the user must compensate for the damage caused by it. However, this is not the case if the “homepage” proves that there is no intention or negligence.

Article 14 (refund, return and exchange)

If the goods requested for purchase by the user cannot be delivered or provided due to reasons such as out of stock, the "Homepage" must notify the reason to the user immediately, and in the case of receiving payment for the goods in advance, refund or necessary action should be done within 3 business days.


Article 15 (withdrawal of subscription, etc.)

  1. A user who has signed a contract for the purchase of goods can withdraw the contract within 7 days from the date when receiving written information regarding the contract contents pursuant to Article 13 Clause 2 of the 「Consumer Protection Act in Electronic Commerce, etc.」(if the supply is later, the date when the goods were supplied). However, if there is a different stipulation in the 「Act on Consumer Protection in Electronic Commerce, etc.」 regarding withdrawal of subscription, the provisions of the same law shall be followed.
  2. When a user has received goods, etc., it cannot be returned or exchanged if it falls under any of the following items.
    1. In case there is false information, omission, or mistake in the application
    2. When a minor purchases goods and services prohibited by the Youth Protection Act, such as cigarettes and alcohol
    3. When it is judged that acceptance of other purchase applications is significantly impeded by the technology of the “homepage”
  3. In the case of Paragraph 2, Subparagraphs 2 to 4, the user's subscription withdrawal is not restricted if the notice of withdrawal restriction wasn't showed properly or there was no free trial in advance.
  4. Besides Paragraphs 1 and 2, if the contents of the goods are different from the contents of the display or advertisement or are performed differently from the contents of the contract, user can withdraw the subscription within 30 days from the date they knew it, or within 3 months from the date of receipt of the goods.

Article 16 (Effect of withdrawal of subscription, etc.)

  1. “Homepage” refunds the payment for goods already paid within 3 business days when goods are returned from the user. In this case, when the “homepage” delays the refund of goods to the user, the delayed interest calculated by multiplying the delayed interest rate determined in Article 21-2 of the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce, etc. shall be paid for the delay period.
  2. In the case of refunding the above payment, when the user pays with credit card or electronic money, the "Homepage" shall ask for cancellation to the the business operator who provided the payment method.
  3. In the case of withdrawal of subscription, the user is responsible for the costs necessary for returning the goods received. “Homepage” does not claim penalty or damages from the user for reasons such as withdrawal of subscription. However, if the goods are different from displayed/advertised contents or the service was provided in different way of the contract, the cost required for the return of the goods will be borne by the “homepage”.
  4. If the user paid the shipping cost when receiving goods, the “homepage” clearly indicates who will bear the cost when withdrawing the subscription so that the user can easily understand.

Article 17 (Personal Information Protection)

  1. “Homepage” collects the minimum amount of personal information necessary for the provision of services when collecting personal information of users.
  2. “Homepage” does not collect information necessary to fulfill the purchase contract in advance when registering as a member. However, this is not the case when personal identification is required prior to the purchase contract in order to fulfill obligations under related laws, and when minimum specific personal information is collected.
  3. When the “homepage” collects and uses the personal information of the user, it notifies the user of the purpose and obtains consent.
  4. The “homepage” cannot use the collected personal information in different way from the purpose, and when a new purpose of use occurs or the personal information is provided to a third party, the user should be notified about it and consent is obtained at the stage of use and provision. However, exceptions are made in cases where the relevant laws and regulations stipulate otherwise.
  5. If the “homepage” is subject to the consent of the user pursuant to paragraphs 2 and 3, the identity of the person in charge of personal information management should be specified or notified in advance (affiliation, name and phone number, other contact information, the purpose of collecting and using the information, and a third party), as the Article 22 Clause 2 of the 「Act on Promotion of Information and Communication Network Utilization and Information Protection, etc.」 has regulated. The user can withdraw this consent at any time.
  6. At any time the user may request for viewing and correction of errors in their personal information possessed by the “homepage”, and the “homepage” is obligated to take necessary measures without delay. When a user requests correction of an error, the “homepage” does not use the personal information until the error is corrected.
  7. In order to protect personal information, the “Homepage” should limit the person who handles the user's personal information to a minimum, and be responsible for any damages from the loss, theft, leakage of personal information of the user, including credit cards, bank accounts, etc.
  8. The “homepage” or a third party who has received personal information from it will destroy the personal information without delay when it achieves the purpose of collecting or receiving personal information.
  9. “Homepage” does not set the consent column for collection, use, and provision of personal information as previously selected in default. In addition, services that are restricted when the user refuses to consent to the collection, use, and provision of personal information should be specifically written. The "homepage" should not limit or decline the service for the reason of user's refusal to consent to the collection of not essentially required personal information.

Article 18 (Obligation of “Homepage”)

  1. The “Homepage” shall not do things prohibited by laws and these Terms and Conditions or against public order and morals, and shall do its best to provide goods and services consistently and reliably in accordance with these Terms and Conditions.
  2. “Homepage” must have a security system to protect users' personal information (including credit information) so that users can safely use Internet services.
  3. The “homepage” shall be liable to compensate the user for damages caused by unreasonable display or advertisement prescribed in Article 3 of the 「Act on Fair Display and Advertisement」 for goods or services.
  4. “Homepage” does not send commercial e-mails for commercial purposes that users do not want.

Article 19 (Obligations for Member's ID and Password)

  1. Members are responsible for managing their ID and password, except in the case of Article 17.
  2. Members should not allow their ID and password to be used by a third party.
  3. If a member realizes that his/her ID and password have been stolen or being used by a third party, he/she must immediately notify the “homepage” and follow the instructions on the “homepage”.

Article 20 (User's Obligation)

The user should not conduct the following.

  1. Registration of false information when applying or changing
  2. Theft of information from others
  3. Change of information posted on “Homepage”
  4. Transmission or posting of information (computer programs, etc.) other than the information set by the “Homepage”
  5. Infringement of intellectual property rights such as copyright of “homepage” and other third parties
  6. Acts that damage the reputation of “homepage” or other third parties or interfere with business
  7. Disclosing or posting obscene or violent messages, images, audio, or other information that is contrary to public order and morals on the website

Article 21 (Relationship between the connected “homepage” and the connected “homepage”)

  1. When the upper “homepage” and the lower “homepage” are connected by a hyperlink (eg, the target of the hyperlink includes text, pictures, moving images, etc.), the former is called the "connected homepage” (website) and the latter is called the "linked homepage” (website).
  2. “connected homepage” is not responsible for guaranteeing transactions with the user for goods provided independently by the "linked homepage”, if it is specified as the initial screen of the connected homepage or a pop-up screen at the time of connection.

Article 22 (Restriction of copyright and use)

  1. Copyrights and other intellectual property rights for works created by “Homepage” belong to “Homepage”.
  2. The user should not copy, transmit, publish, distribute, broadcast, or use the information (which intellectual property rights belongs to the “homepage” ) obtained by using the “homepage” for commercial purposes without prior consent of the “homepage”.
  3. The “homepage” must notify the user when using the copyright belonging to the user according to the agreement.

Article 23 (Dispute Resolution)

  1. “Homepage” establishes and operates a damage compensation processing organization to reflect the legitimate opinions or complaints raised by users and to compensate for the damage.
  2. “Homepage” handles complaints and opinions submitted by users with priority. However, if prompt processing is difficult, the user will be notified immediately of the reason and processing schedule.
  3. In relation to the e-commerce dispute between the “homepage” and the user, the user's request for damage relief may be subject to mediation by the Fair Trade Commission or the dispute mediation agency requested by the Mayor/Do Governor.

Article 24 (jurisdiction and governing law)

  1. Lawsuits concerning e-commerce disputes between the “homepage” and users shall be based on the address of the user at the time of filing, and if there is no address, it shall be the exclusive jurisdiction of the district court having jurisdiction over the residence. However, if the address or residence of the user is not clear at the time of filing or if a foreign resident is a foreign resident, it is filed with the competent court under the Civil Procedure Act.
  2. Korean law applies to e-commerce lawsuits filed between “homepage” and users.